Frequently Asked Questions

What are your shipping and returns policies?

Check your shopping cart carefully! Orders from Mossterpiece are non-refundable. Please see our policy details here.

Are you the same as Mossterpiece on Etsy and Amazon?

Yes! Mossterpiece is our shop on Etsy and Amazon and we sell the same products that we do here in our shop on Etsy, but for now, we only sell three products on Amazon.

Since Etsy and Amazon take a commission from every order, we can pass along better pricing to you here in our shop.

I am scared to order a custom product.  How do I know it will turn out perfectly?

We do not do custom orders.  Some designs give you the option of personalizing your item, usually those with tree trunks, where you can write your own personalized little message to make it a thoughtful gift!

Do you accept returns, exchanges, or alterations after delivery?

Due to the "made to order" nature of the item, we do not accept returns, exchanges, or requests for alterations after delivery. We ask that you communicate any specific requests through the "notes" section of the listing or via email at hello@mossterpiece.com before you place your order. We only know about a preference or request if you specify it. We will always do our best to accommodate your requests! 

Do you send photos before you ship personalized items?

Due to the high volume of orders that we create and ship every day we are unable to send photos or create mock-ups before creating your item and shipment.

Do you offer refunds under any circumstances?

The only time a refund is offered is if your item breaks during shipment and it is beyond repair. If your item breaks, we ask that you send photos of the damaged item within 48 hours of receiving the item (and the box if it's damaged).

Do you offer rush shipping?

All orders will be processed in our standard 1-2 business days for now and shipped using Canada Post (for Canadian customers).

What is preserved moss? 

Preserved moss is natural moss that is no longer alive and has been carefully preserved to maintain its feel and allure for decorative purposes through an eco-friendly process. 

Is preserved moss toxic?

It is completely safe (non-toxic) and it absorbs toxins in the air. Apart from adding a pop of green to the décor, it enhances the liveliness of the ambiance with its intense natural energy.

How long does preserved moss last?

The lifespan of a preserved moss art can range anywhere from two to eight plus years before it needs professional touch-ups. The longevity of these botanical works of art depends on the type of moss used, the ambient moisture of the environment, and whether the installation is out of human reach.

How long do dried flowers last?

In general, quality dried flowers can last for up to three or sometimes even four years when properly cared for. If they have been bleached or dyed, they may last even longer

 What if I have other questions? 

If you have additional questions about our products, you can email us at 

hello@mossterpiece.com

*Ordering Online

All prices are in Canadian Dollars CAD. All payments for online orders are processed through Shopify. Shopify offers multiple secure methods of processing payments, and your data is protected through industry-standard encryption. 

*Privacy

Your privacy is important to us. For more information, read our Privacy Policy here.

We ship to Canada, USA, and internationally.